At PlantifyShop.com, we support return and exchange services within a clear policy that protects customer rights and service quality. Here are the policy details:

Cases for Free Return (No charges applied)

• If:

  • The product is damaged or not working.

  • The wrong product was sent.

  • Specifications differ from those shown on the site (excluding color variations).

  • The product is incomplete or previously used upon delivery.

    In these cases, the store bears the full cost of return or exchange.

Cases for Return/Exchange with a fixed 60 EGP fee:

• Customer’s desire to return without a defect (e.g., no longer needs the product, the product doesn’t meet current needs).

• Found the product at a lower price elsewhere.

• The product does not meet the customer’s personal expectations.

• 💰 The cost of return or exchange in these cases is 60 EGP.

📦 Steps to Request a Return or Exchange:

1. Send the order number to WhatsApp: +201277778928.

2. Specify the products to be returned/exchanged accurately (with quantity).

3. Our representative will contact you to confirm the process.

Conditions for Receiving Returned Products:

• The product must be in its original condition

• Included in its original factory box or packaging + any accessories (manual – warranty – etc.).

Processing and Response Time:

• After the shipping company receives the returned product, it takes up to one week for processing.

• If the product is intact and meets the conditions, the refund is issued via:

  • Cash on Delivery: (Bank transfer – InstaPay – Electronic wallet).

  • Electronic Payment: 5 to 7 business days to appear in your bank statement.

For any further inquiries, do not hesitate to contact us via WhatsApp.

+201277778928